Shipping / Delivery Policy – Zenfrix Edtech
Zenfrix Edtech delivers its products and services through a combination of digital access and physical installations. This policy explains the timelines and processes for service delivery.
1. Digital Services (ERP & App Access)
- Student login credentials for the Zenfrix ERP/App will be generated within 7 days of enrollment confirmation and payment.
- Access details will be shared with the school, parents, and students through SMS, email, or school administration.
- In case of technical delays, schools/parents will be informed promptly, and access will be provided as soon as possible.
2. Physical Installations (Labs & Projectors)
- Physical setups such as Tinkering Labs and Projector Rooms will be installed within 15 days after signing of the MOU and receipt of payment.
- Our team will coordinate with the school to schedule installation dates.
- Required infrastructure (electricity, classroom space, internet, etc.) must be made available by the school prior to installation.
3. Teacher Training & Onboarding
- Teacher training sessions will be conducted at the time of installation or within 15–20 days post-MOU.
- Training includes usage of animated lessons, ERP management, and handling of physical setups.
- Refresher sessions may be provided periodically or on request.
4. Delivery Confirmation
- Once digital access and physical installations are completed, Zenfrix will share a delivery confirmation report with the school.
- Schools are requested to acknowledge completion by signing the delivery record.
5. Delays & Exceptions
- While Zenfrix ensures timely delivery, delays may occur due to:
- School infrastructure readiness
- Force majeure events (natural calamities, strikes, government restrictions, etc.)
- Technical failures beyond our control
- In such cases, delivery timelines will be rescheduled in consultation with the school.
6. Contact for Delivery Support
For delivery-related queries, please contact.
