Refund & Cancellation Policy – Zenfrix Edtech
Zenfrix Edtech is committed to providing high-quality educational services and solutions. To maintain fairness and transparency, the following Refund & Cancellation Policy applies:
1. General Policy
- Once a student is enrolled and payment is made, fees are strictly non-refundable.
- Enrollments are considered final and binding after payment confirmation.
- Schools mandating enrollment under the Zenfrix program also follow the same non-refundable policy.
2. Cancellations
- Cancellation requests after payment confirmation will not be entertained.
- Parents/students cannot cancel mid-term or request fee adjustments.
- Schools cannot withdraw from the program once the MOU has been signed and payments processed.
3. Exceptions
Refunds will only be considered in the following rare cases:
- Duplicate Payment: If fees are paid more than once due to a technical error, the excess amount will be refunded within 14 working days after verification.
- Transaction Failure: If a payment is debited but not confirmed in our records, parents/schools must notify us with proof of transaction. After verification, the amount will be refunded or adjusted.
4. Refund Timeline
- Eligible refunds (as per exceptions above) will be processed within 14 working days through the original mode of payment.
5. Contact for Refund Issues
If you believe you are eligible for a refund, please contact us.
