Privacy Policy – Zenfrix Edtech

Zenfrix Edtech (“we,” “our,” “us”) is committed to protecting the privacy of students, parents, teachers, and schools who use our services. This Privacy Policy explains in detail how we collect, use, store, and safeguard personal data. By enrolling with Zenfrix or using our platform, you agree to this policy.

1. Information We Collect

We may collect the following categories of information:

Student Information: Full name, age, class/grade, school name, enrollment ID, learning preferences.
Parent/Guardian Information: Name, phone number, email address, residential address, relationship to student.
School Information: School name, principal/administrator details, teacher details, school address, contact number, official email.
Usage Data: Learning activity such as videos watched, time spent, quiz performance, ERP usage logs.
Technical Information: Device details (phone/laptop/tablet), browser type, operating system, IP address, and session logs for troubleshooting.

2. Purpose of Data Collection

The information collected is used for the following purposes:

To provide and manage access to our app, ERP system, and other educational platforms.
To generate progress reports and analytics for schools and parents.
To improve lesson quality, personalize student learning, and track academic outcomes.
To provide customer support, troubleshooting, and after-sales service.
To send important notifications, reminders, and product updates.
To comply with legal and regulatory requirements.

3. Data Sharing Policy

We only share data when necessary for service delivery:

With Schools & Teachers: Limited student data such as academic performance and ERP usage is shared for monitoring.
With Parents/Guardians: Reports and updates may be shared to track learning progress.
Third-Party Service Providers: Data may be shared with trusted vendors (such as app hosting, cloud storage, payment gateways, or analytics services) solely to deliver Zenfrix services.
Legal & Compliance: Data may be disclosed to law enforcement or regulatory bodies when legally required.

Important: We never sell or rent personal data to third parties.

4. Data Retention & Deletion

Student and school data is stored securely for the duration of the academic association.
Once a student graduates, withdraws, or discontinues, their data will be deleted in accordance with school policy.
Backup data, if any, will be erased within 30 days of termination.
Parents and schools can request early deletion by contacting us directly.

5. Data Protection & Security Measures

We take strong precautions to safeguard data:

All sensitive information is stored on secure servers with industry-standard encryption.
Multi-layered access controls restrict data access only to authorized personnel.
Regular security audits and compliance checks are conducted.
Firewalls and intrusion prevention systems are in place to prevent unauthorized access.

6. Children’s Data & Online Safety

Our services are designed for children but used under school and parental supervision.
We do not knowingly collect data directly from children without parental/school consent.
Parents and schools always have the right to request correction or deletion of a student’s data.
Child safety is a priority—no data is shared for commercial or marketing purposes.

7. Rights of Users

Parents, students, and schools have the following rights:

Access: Request a copy of all personal data stored by Zenfrix.
Correction: Update or correct inaccurate details.
Deletion: Request removal of data as per school guidelines.
Restriction: Limit the use of data to specific purposes.
Objection: Opt-out of communications that are not essential.

8. Policy Updates

Zenfrix may revise this Privacy Policy from time to time. Updates will be published on our official website. Major changes will also be communicated directly to schools and parents.

9. Contact Information

For questions, concerns, or data requests, please contact us.